Alpha Season 3 Troubleshooting
Troubleshooting steps
- Where can I get more help or ask a question that isn't covered in the FAQ?
- Where can I get more help or ask a question that isn't covered in the FAQ?
- I bought an Alpha Pass from OpenSea but it is not showing on my The Sandbox account.
- I had two / three / ten / seventy-five / an uber-billion tickets in the Alpha Pass raffle, so where's my Alpha Pass?
- I referred a friend, but I did not earn raffle tickets.
- I was blocked from the Sandbox's Twitter.
- Everything in the Alpha experiences is pink or purple.
- I won a reward but it is not claimable yet.
- I am stuck or trapped inside a building or asset in an Alpha experience
- I am still stuck on a loading screen.
- The Alpha does not load, or I am stuck on the loading screen.
- What are the hardware specs needed to play the Alpha?
- The Alpha Game Client crashes for me
- The Alpha Client asks me for an email and password, but I do not remember setting one up.