You can ask the community in 💭︱alpha-chat about quick, simple queries. For other queries, or if you'd prefer not to ask in public for privacy reasons, go to 📌︱alpha-support to open a private support ticket between yourself, The Sandbox staff, and our trusted Ambassadors.
Genuine The Sandbox Staff and Ambassadors will never send you a DM, even for support purposes. Report anyone sending you a DM claiming to be able to help you: 🔨｜reporting-scams.